Effective Date: 21 May 2026
BFC - BERHAMPORE FOOD COMBO
BFC (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how BFC collects, uses, stores, shares, and protects your information when you use our mobile applications, websites, and related services including:
- BFC User App
- BFC Delivery App
- BFC Seller App
- Website: bfcrestaurant.in
This Privacy Policy applies to all users including customers, delivery partners, restaurant partners, and sellers using any BFC platform or service.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Mobile number
- Email address
- Delivery address
- Profile photo
- Login credentials
Order & Transaction Information
- Order history
- Payment information
- Restaurant details
- Delivery details
- Wallet and transaction records
Device Information
- Device model
- Operating system
- IP address
- App version
- Device identifiers
Location Information
We collect precise and approximate location data from:
- Customers
- Delivery partners
- Restaurant partners
Location data may be collected while the app is:
- Open
- Running in background
- Closed (for active delivery tracking)
2. Why We Collect Location Data
BFC uses location information for:
- Real-time order tracking
- Delivery partner navigation
- Nearby restaurant discovery
- Order pickup and drop verification
- Delivery status updates
- Fraud prevention
- Improving delivery performance
Background location access is required in the Delivery App to provide continuous order tracking and delivery services.
3. How We Use Your Information
We use collected information to:
- Create and manage user accounts
- Process food and grocery orders
- Provide delivery services
- Improve app functionality
- Send notifications and updates
- Provide customer support
- Prevent fraud and abuse
- Comply with legal obligations
- Improve safety and security
4. Permissions Used in Our Apps
Depending on the app and features used, BFC may request the following permissions:
Location Permission
Used for:
- Delivery tracking
- Nearby restaurant access
- Navigation services
Camera Permission
Used for:
- Uploading profile photos
- Restaurant images
- Document verification
Storage Permission
Used for:
- Uploading files and images
- Saving invoices and documents
Notification Permission
Used for:
- Order updates
- Delivery alerts
- Promotional notifications
Phone Permission
Used for:
- Direct customer-delivery communication
- OTP verification
5. Data Sharing
We do not sell your personal information.
We may share data with:
- Restaurants for order fulfillment
- Delivery partners for deliveries
- Payment gateway providers
- Cloud service providers
- Analytics providers
- Government authorities when legally required
6. Third-Party Services
BFC may use third-party services including:
- Firebase
- Google Maps
- Payment gateways
- SMS and email services
- Analytics and crash reporting tools
These services may collect limited information according to their own privacy policies.
7. Data Security
We implement appropriate security measures to protect your information against:
- Unauthorized access
- Data loss
- Misuse
- Disclosure
- Alteration
However, no digital platform can guarantee 100% security.
8. Data Retention
We retain user information only as long as necessary to:
- Provide services
- Maintain records
- Resolve disputes
- Comply with legal requirements
9. User Rights
Users may:
- Access their personal data
- Update account information
- Request deletion of account
- Withdraw permissions
- Contact support regarding privacy concerns
10. Children’s Privacy
BFC services are not intended for users under 13 years of age. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website and apps.
Continued use of our services after updates means you accept the revised policy.
12. Contact Information
If you have questions regarding this Privacy Policy, please contact us:
BFC
Berhampore, West Bengal, India
Email: berhamporefc@gmail.com
Phone: +91 8927108361
Website: https://bfcrestaurant.in
13. Consent
By downloading, installing, registering, or using any BFC application or website, you agree to this Privacy Policy and consent to the collection and use of information as described herein.
